This piece is adapted from a keynote talk I gave at Innovación y Experiencia del Usuario at Universidad Católica de Argentina on November 1, 2023.
I was asked to give a talk on the subject of “disruptive innovation in libraries,” which isn’t necessarily the phrase I would choose to describe our work, but I enjoyed using that lens to explore the changes all libraries are going through.
If you want to skip around, Part 1 explores the disruptive changes libraries are experiencing with the arrival of the internet over the last forty years; Part 2 proposes a new mission for libraries in reweaving cultural memory for the internet age; and Part 3 outlines what I’ve learned so far about leading “disruptive innovation” within large, established institutions.
When I think about disruptive innovation in libraries I think about two stories.
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